Latest Progress of the Hacking Attack on Sep 12, 2023

On September 12, 2023, the Risk Control System of CoinEx detected anomalous withdrawals from several hot wallet addresses used for temporary storage of user assets on the CoinEx exchange. Promptly recognizing the gravity of the situation, CoinEx immediately established a special investigative team to delve into the matter. It is currently preliminarily determined that the cause of the incident was the leakage of the hot wallet’s private key. The investigation and processing work is proceeding in an orderly manner, and the relevant progress will be updated in this announcement.

The attack mainly involves crypto assets such as BTC, ETH, XRP, BCH, SOL, etc., and the specific values are still being liquidated. The assets in the CoinEx cold wallet have not been affected by this incident. CoinEx will announce more relevant information about this attack through the CoinEx official channels as soon as possible.

Latest Progress

Currently, CoinEx has taken the following measures:

• 1. Suspension of deposit and withdrawal services of all crypto assets and emergency shutdown of the hot wallet server.
• 2. Transfer of remaining assets from the compromised hot wallet to safe addresses.
• 3. Rebuilding and redeploying the wallet system.
• 4. Investigations into the attack led by CoinEx wallet team and security team, based on the information and clues collected.
• 5. Contacting exchanges to freeze the assets of malicious attackers.

CoinEx solemnly promises that users’ assets have NOT been, and will NOT be affected in this attack, and the CoinEx User Asset Security Foundation will bear the financial losses from this incident.

Wallet Service Recovery Plan

Currently, CoinEx is actively working to rebuild the wallet system, including 211 chains and 737 coins. The process will take some time, and the platform will incrementally resume deposit and withdrawal services after ensuring asset safety. For now, before the recovery is complete, CoinEx strongly advises you NOT to deposit to old addresses to avoid potential asset losses. CoinEx sincerely apologizes for the inconvenience.

Suspicious Addresses

CoinEx kindly requests help from relevant project teams and fellow exchanges to assist them in freezing the funds sent to suspicious addresses connected to the attack. CoinEx is truly thankful for the help they’ve received in resolving this issue, as well as the community’s support during this challenging time.

Official Channels

CoinEx has fully opened communication channels for users. If you have any questions, you can reach out to CoinEx through the following official channels: Telegram | Twitter | Instagram

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