Following the cyber breach of non-sensitive data, bankrupt cryptocurrency exchange FTX has reactivated account access to its customer claims portal.
Bankrupt cryptocurrency exchange FTX has restored its customer claims portal, which was previously closed due to a cyber attack. This enables claimants to continue submitting asset claims they held on the exchange before it became insolvent.
FTX made the announcement through a statement on X (formerly Twitter) on September 16, confirming that none of its systems were affected by the cyber breach involving appointed bankruptcy claims agent, Kroll.
It additionally declares that all users can now regain access to their accounts.
FTX provided the following update regarding the recent Kroll cybersecurity incident. Claimants may now resume activities on our platform: https://t.co/DkYi2hDLbI. pic.twitter.com/Nfob4QQxjv
— FTX (@FTX_Official) September 16, 2023
The claims portal allows customers who had accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan and Liquid access their account information and submit claims as part of the company’s restructuring.
FTX asserted that freezing the accounts was a precautionary step and has stated it has introduced additional security measures.
No FTX systems were impacted by the Kroll incident, and freezing accounts was a precautionary measure.
This comes after numerous reports of issues with the claims portal in recent times.
Related: FTX claims portal becomes unavailable shortly after going live
On Aug. 27, FTX declared a temporary suspension of accounts for affected users who accessed its claims portal after the cybersecurity attack against Kroll was disclosed.
It was stated that the breach exposed non-sensitive customer data of specific claimants. At the time, FTX said it was aoverseeing the situation, assuring that account passwords, systems and funds remain unaffected.
The customer claims portal was launched on July 11 but went offline for unknown reasons after only one hour.
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