Customers at JPMorgan Chase, Bank of America and Wells Fargo say the banks have refused to reimburse after bad actors ripped cash from their accounts.
A Wells Fargo customer for nearly four decades says the lender refused to make him whole after scammers drained $20,000 from his account.
Scott Merovitch says he received a call from someone claiming to work at the bank, warning his account was flashing suspicious activity, reports FOX 26 Houston.
According to Merovitch, the caller was able to provide information about his recent transactions.
After the call, a woman pretending to work at Wells Fargo showed up at Merovitch’s front door, asked for his card and cut it into pieces.
Two hours later, Merovitch says $20,000 exited his account at ATM locations just a few miles from his residence.
When he filed for a reimbursement claim, Merovitch says the lender issued a letter telling him that the transactions were made by him or someone who had his permission.
Meanwhile, JPMorgan Chase is refusing to reimburse a man scammed by a fake Apple support text, reports the CBS-affiliated news station KOLD.
The phishing text, posing as Apple’s billing department, claimed unauthorized activity was underway.
The victim says he quickly called the number, and the scammer likely installed malware on his iPhone to tap into his bank account.
Chase says reimbursement is not happening.
“After further review, our claim denial stands as we found these transactions were authorized by the customer with no evidence of fraudulent account takeover or of a compromised device.”
Lastly, Bank of America refused to reimburse a customer who lost $450 to a taxi scam in Panama.
Keith Lee says he was charged $450 for a $10 cab ride, according to the Elliott Report.
The driver claimed Lee’s card didn’t process, so he paid cash.
Bank of America denied his dispute, saying a chip-verified “card-present” transaction was executed.
Consumer advocate Christopher Elliott then stepped in, contacting BofA on Lee’s behalf.
After hearing from Elliott, Bank of America finally reversed the charge. Elliott says the bank acknowledged such taxi scams are well-known.
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